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Fundamentals

What is a good eNPS score?

Leaders often ask: what's a good eNPS score? My answer: that's the wrong question. The right score is the one that's higher than three months ago. Here's what the numbers actually mean.

6 May 2026 · 3 min read

Insight

Why the big employee survey doesn't work

Most companies have tried it. A big, thorough employee survey. Sent out carefully in January. Followed up with a slide in March. Filed in a spreadsheet somewhere.

6 May 2026 · 2 min read

Leadership

When is it too late to ask?

An employee hands in their notice. You look back and see the signs. The shorter replies in chat. The meeting where she didn't say a word. The dangerous moment isn't the resignation. It's the three months before.

6 May 2026 · 3 min read

Culture

What aren't your employees saying out loud?

Ask an employee how things are going, and most will say 'fine.' That's not a lie. It's survival.

6 May 2026 · 2 min read

Retention

What does a resignation actually cost?

When an employee resigns, the first thought is often: we'll find someone new. The second thought — the one that should come first — is: what does this actually cost?

6 May 2026 · 2 min read

Insight

Engagement isn't the same as satisfaction

In almost every company, there's an employee who never complains, always shows up on time, and never quits. But who also never creates anything new.

6 May 2026 · 2 min read

Fundamentals

Anonymity isn't a feature. It's the prerequisite.

Imagine your manager sends you a survey about your work environment, and you know your answers can be traced back to you. What do you say?

6 May 2026 · 3 min read